Privacy Policy
This Privacy Policy explains how information is handled when you use the Magic Dragin application or visit our website.
Information We Collect
Magic Dragin processes dragged files locally on your device and does not transmit their contents to our servers. We collect information about customers, users, and website visitors to provide and improve Magic Dragin.
Data You Provide to Us
When you purchase a license, sign in, or contact us, you may provide:
- Your name, email address, and account or billing contact details
- The contents of your messages and any support files you choose to send us
Data We Collect Automatically
The app and website may collect:
- License identifiers and information needed to check license status
- Product usage and error events, including a generated user identifier, device and application details, and crash reports
- Website usage and advertising measurement information
Error events and crash reports may include file paths or other potentially sensitive diagnostic details. Local log files remain on your device unless you or an administrator choose to share them with us.
How We Use Your Information
The information we collect is used for the following purposes:
- To provide accounts, licensing, billing, and support
- To understand product usage and improve Magic Dragin
- To diagnose errors and address technical or security issues
- To measure website use and advertising performance
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your information to third parties except in the following circumstances:
- To comply with legal obligations
- To protect the rights, property, or safety of Magic Dragin, our users, or others
- To service providers who assist us in operating our Service
Service Providers
These providers support Magic Dragin and related services. Magic Dragin is based in the United States, where these providers also process information. Data protection laws there may differ from those in your country.
| Name | Purpose | Primary location |
|---|---|---|
| PostHog | Product analytics | US |
| Sentry | Crash reporting | US |
| Supabase | Accounts and licensing | US |
| Stripe | Payment processing | US |
| Resend | Email delivery | US |
| Vercel | Website and portal hosting | US |
| Amazon Web Services | Update hosting | US |
| Zoho Mail | Support email | US |
| Google Ads | Advertising analytics | US |
Data Security
We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Retention and Deletion
We retain personal information only as long as reasonably necessary for its purpose or required by law. Account and license retention depends on the relationship and continuing administration/support needs; billing retention on accounting and tax duties; support retention on maintaining relevant support history, addressing recurring or related issues, complaints and legal claims; usage and diagnostic retention on investigation, security and product analysis. We delete or anonymize identifiable data when no longer necessary. Anonymous statistics may be retained.
Cancellation does not require erasure of records still lawfully needed. You can request deletion; applicable exceptions may permit or require retention.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete data
- Deletion of your personal information
- Restriction of processing of your personal information
- Data portability
- Withdrawal of consent at any time where we rely on it, without affecting earlier lawful processing
Right to Object
Where UK or EEA data protection law applies, you may object to processing based on legitimate interests on grounds relating to your particular situation. You may object to use of your personal information for direct marketing at any time. Contact us at the email address below to exercise these rights.
To make a request, email hi@magicdragin.app. We may ask for information reasonably necessary to verify your identity before responding. We respond in accordance with applicable law, including its time limits, conditions and exceptions.
You can raise a privacy complaint at that address; we handle complaints in accordance with applicable law. Where UK or EEA data protection law applies, you may also complain to the UK Information Commissioner’s Office or your relevant EEA supervisory authority.
UK and EEA Data Protection
Where UK or EEA data protection law applies, Magic Dragin LLC acts as the controller of the personal information described in this policy. Our legal bases depend on the purpose and circumstances:
- Accounts, licensing, billing, and requested support: performance of a contract where you are personally a party to it and the processing is necessary, or our legitimate interests in providing and administering services to your organization.
- Product usage analysis, improvement, and diagnosis: our legitimate interests in understanding and improving product reliability and functionality, subject to your interests and rights; consent where required.
- Security and abuse prevention: our legitimate interests in protecting our service and users, and compliance with applicable legal obligations where relevant.
- Accounting, tax, recordkeeping, and legal claims: compliance with legal obligations where they qualify under the applicable UK or EEA data protection law; otherwise our legitimate interests in maintaining business records, meeting US legal requirements, and establishing, exercising or defending legal claims, subject to your interests and rights.
- Website and advertising measurement: consent where required for tracking or access to information on your device; otherwise our legitimate interests in evaluating our website and advertising, subject to your interests and rights.
Account and billing details necessary for a purchase are required to provide the relevant service. Support messages and files are voluntary, although without relevant information we may be unable to resolve an issue.
Our users can request a data transfer agreement with us by contacting hi@magicdragin.app.
Changes to This Policy and Our Providers
We post changes to this policy and the service provider list on this page and update the “Last updated” date.
Contact Us
Magic Dragin LLC operates Magic Dragin. Our mailing address is 2108 N St Ste N, Sacramento, CA 95816, United States. For privacy questions or requests, contact us at: